FAQ
Q: How about payment terms?
A: Our payment terms are straightforward: we request a 30% deposit upfront, with the remaining balance due before delivery.
Q: How do you deliver my goods?
A: Typically, we ship by sea due to the robust nature of our products. However, if you prefer, we also accommodate air or express shipping. We are committed to recommending the most efficient delivery method for our esteemed customers.
Q: How about the delivery cost and tax cost?
A: The delivery cost is determined by both the destination and the weight of the product. Tax charges will depend on the regulations of the customer's local customs authority.
Q: What kind of discount will be supplied?
A: Our discounts vary based on the quantity of your order. For detailed information, please contact us directly.
Q: How long is the delivery time?
A: Delivery time generally ranges from 7 to 30 days, depending on the specific styles and quantities ordered. It may vary slightly based on these factors.
Q: What is your warranty term?
A: We offer a comprehensive 1-year warranty, with exceptions only for damages caused by misuse or man-made destruction.
Q: Are you a factory or trading company?
A: We are a reputable factory with over a decade of industry experience. We warmly invite you to visit us at your convenience to explore our facilities and capabilities.